TERMS OF SERVICE
TERMS OF SERVICE
TERMS OF SERVICE
Last Updated: 12 June 2026
Welcome to the digital platform operated by DEATH DOULA LTD, a private limited company incorporated in England and Wales (Company Number 17171845), with its registered office at 54 Mead Way, High Wycombe, England, HP11 1RH ("Company", "we", "us", or "our"). These Terms of Service ("Terms") govern your access to and use of our website, online learning platform, digital materials, AI-assisted tools, and all related features (collectively, the "Platform").
By creating an account, making a purchase, or otherwise using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, Cookie Policy, Refund Policy, and Course Terms and Conditions (together, the "Legal Documents"). If you do not agree, please do not use the Platform.
1. WHO WE ARE AND WHAT WE PROVIDE
1.1. The Platform provides educational courses, digital learning materials, informational content, paid access to an AI-assisted informational chat feature ("AI Chat"), and a public catalogue of independent end-of-life support practitioners ("doulas").
1.2. The subject of our content is non-medical, non-therapeutic support relating to end-of-life, loss, and grief. Our services are educational and informational in nature.
1.3. Important Disclaimer: Nothing on the Platform constitutes medical, psychiatric, psychological, legal, or financial advice. Our content and services do not replace consultation with licensed healthcare professionals, therapists, lawyers, or other qualified specialists. If you are experiencing a medical or mental-health emergency, contact your local emergency services immediately.
1.4. The Platform may reference an affiliated non-profit organisation that maintains professional standards, certification, and a registry for practitioners. That organisation is a separate legal entity; its certification activities and any donations to it are governed by its own documents, not by these Terms.
2. ELIGIBILITY AND ACCOUNT REGISTRATION
2.1. You must be at least 18 years old to register an account or make purchases on the Platform.
2.2. When registering, you must provide accurate information and keep your credentials secure. You are responsible for all activity that occurs under your account.
2.3. We may suspend or terminate accounts that violate these Terms, are used fraudulently, or pose a security risk to the Platform or other users.
3. PURCHASES, PRICING, AND PAYMENT
3.1. Prices for courses, paid access, and other paid services are displayed on the Platform in the applicable currency before checkout. Prices may change at any time, but changes do not affect orders already placed.
3.2. Payments are processed by third-party payment providers through secure hosted checkout pages:
- Stripe — for card and other supported fiat payments, including recurring subscription billing;
- NOWPayments — for cryptocurrency payments (one-time payments only).
3.3. We do not collect or store your card details, private keys, seed phrases, or crypto wallet credentials. By making a payment you also agree to the applicable terms of the payment provider.
3.4. Access to purchased digital content or paid features is granted after the payment provider confirms successful payment.
3.5. You agree to provide accurate billing information and warrant that you are authorised to use the chosen payment method.
4. SUBSCRIPTIONS AND FIXED-TERM ACCESS
4.1. Paid access to certain features (including AI Chat) is available in two forms, clearly indicated at checkout:
A. Auto-Renewing Subscription (card payments via Stripe). The subscription renews automatically at the end of each billing period at the then-current price, and your card is charged on each renewal date, until you cancel. You may cancel at any time through your account dashboard or by contacting us; cancellation takes effect at the end of the current paid period, and you retain access until then. The billing period, price, and renewal date are stated at checkout and in your account.
B. Fixed-Term Access (cryptocurrency payments via NOWPayments). You purchase access for a fixed period stated at checkout. Fixed-term access is NOT a subscription: it does not renew automatically, no further payments are taken, and access simply expires at the end of the paid period unless you choose to purchase a new period.
4.2. Before any auto-renewing subscription is purchased, the renewal terms (price, billing frequency, and how to cancel) are presented to you at checkout. We will notify you of any price changes before they apply to your next renewal, and you may cancel before the change takes effect.
4.3. Paid features may include fair-use limits (for example, daily usage limits for AI Chat) as described on the Platform.
5. DIGITAL CONTENT AND LICENCE
5.1. Upon purchase, we grant you a personal, non-exclusive, non-transferable, revocable licence to access and use the purchased digital content for your own personal, non-commercial educational purposes.
5.2. You must not copy, distribute, resell, publicly display, record, or share access to courses, materials, or your account, nor remove any proprietary notices.
5.3. All intellectual property in the Platform and its content belongs to the Company or its licensors and is protected by applicable copyright and intellectual property laws.
6. AI CHAT FEATURE
6.1. The Platform includes an AI-assisted informational chat. Responses are generated automatically by machine-learning systems and may be incomplete, outdated, or inaccurate.
6.2. AI Chat is NOT:
- an emergency or crisis-intervention service;
- a suicide-prevention or self-harm support service;
- a source of medical, psychiatric, psychological, psychotherapeutic, legal, or financial advice;
- a substitute for contact with qualified professionals.
6.3. Do not use AI Chat for situations requiring urgent intervention. If you or someone else is in immediate danger, contact your local emergency services or a crisis helpline in your country.
6.4. You decide what information you enter into AI Chat. Conversations may involve emotionally sensitive topics; please see our Privacy Policy for how chat data is stored and processed. Do not enter personal data of third parties without a lawful basis to do so.
6.5. You must not rely on AI Chat output for decisions concerning health, safety, or legal matters.
7. PRACTITIONER CATALOGUE
7.1. The Company operates the technical platform hosting a public catalogue of independent practitioners. Practitioners are independent professionals and are not employees or agents of the Company.
7.2. Professional standards, certification, and registry rules applicable to practitioners may be governed by the separate documents of an affiliated non-profit organisation.
7.3. Any services arranged between you and a practitioner are provided under a separate arrangement between you and that practitioner. The Company is not a party to such arrangements and does not guarantee the outcome or quality of services provided by any independent practitioner.
8. ACCEPTABLE USE
8.1. You agree not to:
- use the Platform for any unlawful purpose or in breach of these Terms;
- attempt to gain unauthorised access to the Platform, other accounts, or our systems;
- upload malicious code, scrape content, or interfere with the Platform's operation;
- harass, abuse, or harm other users or practitioners;
- impersonate any person or misrepresent your affiliation with anyone.
9. USER CONTENT AND SENSITIVE INFORMATION
9.1. Where the Platform allows you to submit content (for example, application forms, profile information, or AI Chat messages), you warrant that your content is lawful and does not infringe third-party rights. You grant us a licence to use such content as necessary to operate the relevant Platform features.
9.2. The Platform addresses topics of death, grief, illness, and loss. You decide what personal or emotionally sensitive information you share. Do not submit personal data relating to other people (including health information about relatives) unless you have a lawful basis or their permission to do so.
10. AVAILABILITY AND CHANGES TO THE PLATFORM
10.1. We aim to keep the Platform available but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue any part of the Platform, provided that paid content you have purchased remains accessible for the applicable access period or an appropriate remedy is offered in accordance with our Refund Policy.
11. LIMITATION OF LIABILITY
11.1. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under English law.
11.2. Subject to clause 11.1, we are not liable for: (a) losses not caused by our breach; (b) indirect or consequential losses; (c) where you use the Platform as a consumer, any business losses; or (d) the acts or omissions of independent practitioners or third-party payment providers.
11.3. Subject to clause 11.1, our total aggregate liability arising out of or in connection with the Platform shall not exceed the total amount you paid to us in the twelve (12) months preceding the event giving rise to the claim.
12. CONSUMER RIGHTS
12.1. If you are a consumer in the United Kingdom or European Union, you benefit from mandatory consumer protection laws, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in these Terms affects your statutory rights. Cancellation and refund rights are described in our Refund Policy.
13. TERMINATION
13.1. You may stop using the Platform and close your account at any time by contacting us. We may suspend or terminate your access if you materially breach these Terms; where the breach is remediable, we will normally give you notice and an opportunity to remedy it first.
14. CHANGES TO THESE TERMS
14.1. We may update these Terms from time to time. The current version will always be available on the Platform with its "Last Updated" date. Material changes will be notified through the Platform or by email. Continued use after changes take effect constitutes acceptance of the revised Terms.
15. GOVERNING LAW AND DISPUTES
15.1. These Terms are governed by the laws of England and Wales. If you are a consumer resident elsewhere, you also benefit from any mandatory provisions of the law of your country of residence.
15.2. The courts of England and Wales shall have jurisdiction, except that consumers may also bring proceedings in the courts of their country of residence where permitted by law.
16. CONTACT
DEATH DOULA LTD
Company Number: 17171845 (England and Wales)
Registered Office: 54 Mead Way, High Wycombe, England, HP11 1RH
Email: [email protected]