REFUND POLICY

REFUND POLICY

Last Updated: 12 June 2026

This Refund Policy explains when and how you can obtain a refund for purchases made on the digital platform operated by DEATH DOULA LTD, a private limited company incorporated in England and Wales (Company Number 17171845), with its registered office at 54 Mead Way, High Wycombe, England, HP11 1RH ("Company", "we", "us", or "our"). It forms part of our Terms of Service.

This Policy is designed to comply with the UK Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Nothing in this Policy limits your statutory rights as a consumer.

This Policy does not apply to donations. Donations are made to a separate non-profit organisation and are governed by that organisation's own donation terms.

1. WHAT WE SELL

All our products are currently digital: online courses, digital learning materials, auto-renewing subscriptions to digital services (card payments), and fixed-term access to digital services (cryptocurrency payments). We do not currently sell or ship physical goods; if physical products are offered in the future, separate terms will apply to them.

2. YOUR 14-DAY COOLING-OFF RIGHT

2.1. As a consumer, you normally have the right to cancel a purchase of digital content or services within 14 days of purchase without giving a reason and receive a full refund.

2.2. Important — digital content exception: When you purchase a course or digital material, you will be asked at checkout to expressly consent to immediate access and to acknowledge that, once you begin accessing (streaming, opening, or downloading) the digital content, you lose your statutory 14-day right to cancel for that content, as permitted by the Consumer Contracts Regulations 2013.

2.3. In practice this means:

• Course purchased but not yet accessed: you may cancel within 14 days of purchase for a full refund.
• Course purchased and accessed (any lesson opened or material downloaded): the statutory cooling-off right no longer applies; refunds are then governed by Sections 5 and 6 below.

3. AUTO-RENEWING SUBSCRIPTIONS (CARD PAYMENTS VIA STRIPE)

3.1. You may cancel a subscription within 14 days of the initial purchase for a full refund. If you asked the service to start immediately, we may deduct a proportionate amount for the part of the billing period already elapsed or used.

3.2. After the cooling-off period, you may cancel at any time through your account dashboard or by contacting us. Cancellation stops future renewals; your access continues until the end of the current paid billing period. Fees already paid for the current period are non-refundable except where Section 6 applies.

3.3. Renewal charges: if an automatic renewal is charged and you contact us within 14 days of that charge without having made material use of the service during the new billing period, we will refund the renewal charge. "Material use" means, for example, AI Chat sessions, opening course lessons, or other significant use of paid features during the new period.

4. FIXED-TERM ACCESS (CRYPTOCURRENCY PAYMENTS VIA NOWPAYMENTS)

4.1. Fixed-term access is purchased for a stated period and does not renew automatically. No further payments are taken; access expires at the end of the paid period.

4.2. You may cancel within 14 days of purchase. For digital services (such as AI Chat access), if you asked the service to start immediately, we may deduct a proportionate amount for the part of the service already provided before refunding the remainder. For digital content, where you expressly consented to immediate access and acknowledged the loss of cancellation rights, the statutory right to cancel is lost once access begins.

4.3. After the 14-day period, fees for fixed-term access are non-refundable except where Section 6 applies.

5. HOW TO REQUEST A REFUND

5.1. Email us at [email protected] from the email address linked to your account. Please include: your account email, the order or transaction reference, the date of purchase, and the reason for the request (a reason is not required for cooling-off cancellations but helps us improve).

5.2. You may also use the model cancellation wording: "I hereby give notice that I cancel my contract for the supply of the following digital content/service: [description], ordered on [date], name and email: [details]."

5.3. We will acknowledge your request within 3 business days and issue refunds within 14 days after we confirm that you are entitled to a refund. Refunds are issued to the original payment method.

5.4. Cryptocurrency refunds: where payment was made in cryptocurrency via NOWPayments, refunds are subject to the provider's capabilities and compliance checks. The refunded amount may differ from the amount originally paid due to exchange-rate volatility; blockchain network fees may be non-refundable; and blockchain transactions themselves are irreversible, so refunds are issued as new transactions to a wallet address you confirm in writing, or in fiat equivalent where supported.

6. FAULTY OR NOT-AS-DESCRIBED DIGITAL CONTENT

6.1. Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose, and as described. If content or a service you purchased is faulty (for example, lessons that will not load due to a fault on our side, or content materially different from its description), you are entitled to:

• a repair or replacement (we fix the fault or provide working access); or
• if that is not possible or is not done within a reasonable time, a price reduction or a full or partial refund.

6.2. These statutory rights apply regardless of whether you have started accessing the content and are not limited by any time period in this Policy.

7. WHEN WE MAY DECLINE A REFUND

7.1. We may decline a refund request where, acting reasonably, we determine that:

• the statutory cooling-off period has expired and no statutory fault exists;
• the digital content has been substantially consumed (for example, a majority of a course completed) and no fault exists;
• the request shows signs of abuse of this Policy (for example, repeated purchase-complete-refund patterns);
• the purchase was made through a third party — in that case, please contact that third party directly.

8. CHARGEBACKS

8.1. If you believe a charge is incorrect, please contact us first — most issues can be resolved quickly. Initiating a card chargeback for a transaction that complies with this Policy may result in suspension of Platform access while the dispute is investigated.

9. CONTACT

DEATH DOULA LTD

Company Number: 17171845 (England and Wales)

Registered Office: 54 Mead Way, High Wycombe, England, HP11 1RH

Email: [email protected]